New Land Assist

At New Land Group, our role doesn’t end when a project is complete. True luxury lies in confidence, the assurance that your systems will perform seamlessly, every day.

That’s why, ninety days after handover, every client is enrolled into New Land Assist: our tailored support programme, designed to safeguard your investment and keep every element of your home performing at its best.

Service You Can Depend On

For most of our clients, New Land Assist provides the perfect balance of reliability and reassurance – a structured maintenance contract that covers AV, building control, CCTV, and intercoms.

Everything is included within your signed-off equipment list, with packages scaled to the size and complexity of your home.

Essential

ideal for smaller residences

Enhanced

for medium-scale properties

Comprehensive

for large or multi-building estates

Each tier includes

Our service level agreements are clear and consistent

60

MINUTES

Response to fault log (via phone or email)

4

HOURS

Remote response and fix

48

HOURS

Engineer on site if required (business hours, 7am–7pm)

We’re there when you need us, with guaranteed response times and a team that already knows your home inside out.

Our service level agreements are clear and consistent

Some of our clients prefer a more proactive relationship – anticipating needs, pre-empting issues, and managing technology as part of everyday life. For them, we offer Digital Butler: a premium gold-level package offering enhanced, bespoke services.

Whether it’s discreetly managing a cinema system, safeguarding security, or ensuring comfort and climate controls are always ready, New Land Assist is the quiet guarantee behind the performance.

Seamless, responsive, and always there when you need it.

For those who expect more than support.

Digital Butler is our most exclusive level of care. A bespoke, always-on service for homes where technology is as integral as architecture. From proactive system management to on-site technical expertise, it ensures everything simply works, all the time.